Rates & Insurance
Questions about benefits, health insurance, or out-of-network? Check out this blog post, give us a call 585-398-8835 or send us an email billing@renewhopeandhealing.com
Renew Hope and Healing wants to make sure you are aware of your fee for mental health services. We do not want to surprise you with an unexpected charge. Please contact your insurance company to verify what your financial responsibility is for “Behavioral Health Services”. The phone number is likely located on the back of your insurance card.
Your fee is determined based on your current health insurance provider or employee benefit plan.
Insurances Accepted
(Depending On Your Specific Insurance Plan)
Aetna
Blue Choice Options
Blue Cross Blue Shield (Most of Excellus products offered)
Child Health Plus
Federal Blue Cross Blue Shield
Fidelis Care of New York
MVP
UnitedHealthcare / Optum
We DO accept Medicaid. However, it must be on a managed care plan (like Excellus or MVP)
We do NOT accept Medicare, but check back in with us soon!
Rates & Out Of Network
If we do not take your specific insurance plan, do not worry! In those cases, your clinician is considered an “out-of-network” provider. When this happens, payment is expected at the time of service (we DO accept HSA or FSA accounts). After the service, you can call us to request a Superbill. You can submit that Superbill to your insurance company, many will reimburse a portion (even up to 60-80%) depending on your plan. Note: receiving a Superbill requires a formal diagnosis.
We can also refer you to no-cost or low-cost mental health services, although you may need to travel a bit further.
We accept Credit cards, Debit cards, Health Savings Accounts, Flexible Spending Accounts, and Cash.
Payments are due at the time of service unless otherwise agreed upon.
Cancellation Policy
If you are unable to attend a session, we require at least 24 hours’ notice (voicemail or phone call). Otherwise, you can be charged for the missed session.
Any Other Questions
For detailed questions about your insurance plan, please contact your insurance company by calling the number on your insurance card. Ask for your financial responsibility for “Behavioral Health Services”.