Renew Hope and Healing wants to make sure you are aware of your fee for mental health services. We do not want to surprise you with an unexpected charge. Please contact your insurance company to verify what your financial responsibility is for “Behavioral Health Services”. The phone number is likely located on the back of your insurance card.
Your fee is determined based on your current health insurance provider or employee benefit plan.
(Depending On Your Specific Insurance Plan)
- Blue Choice Options
- Blue Cross Blue Shield (Most of Excellus products offered)
- Child Health Plus
- Federal Blue Cross Blue Shield
- Fidelis Care of New York
- United Health Care / Optum
- We DO accept Medicaid. However it must be on a managed care plan (like Excellus or MVP)
- We do NOT accept Medicare, but check back in with us soon!
Rates & Out Of Network
If we do not take your specific insurance plan, do not worry! In those cases, your clinician is considered a “out of network” provider. When this happens, payment is expected at time of service (we DO accept HSA or FSA accounts). After the service, you can call us to request a Superbill. You can submit that Superbill to your insurance company, many will reimburse a portion (even up to 60-80%) dependent on your plan. Note: receiving a Superbill requires a formal diagnosis.
We can also refer you to no-cost or low-cost mental health services, although you may need to travel a bit further.
We accept Credit Card, Debit Card, Health Savings Accounts, Flexible Spending Accounts, and Cash.
Payments are due at time of service unless otherwise agreed upon.
If you are unable to attend a session, we require at least 24 hours notice (voicemail or phone call). Otherwise, you can be charged for the missed session.
Any Other Questions
Give us a call and we can assist you to look up the out of network benefits of your insurance plan. For detailed questions about your insurance plan please contact your insurance company by calling the number on your insurance card. Ask for your financial responsibility for “Behavioral Health Services”.